Returns & Refunds

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused, uninstalled, and in its original packaging. You may also be required to provide your receipt or proof of purchase.

How to Request a Return

To start a return, please go through our website and submit a Return Request.

Once your request has been reviewed and approved, we will provide you with the return instructions and return address.

Please do not send an item back without first submitting a return request and receiving approval.

Return Shipping

The buyer is responsible for all return shipping costs. Original shipping charges are non-refundable.

If we provide you with a prepaid return shipping label, the cost of the return label will be deducted from your refund amount, unless the return is due to an error on our part, such as receiving an incorrect or defective item.

We recommend using a trackable shipping service when returning your item.

Refunds

Once your returned item is received by our returns department, please allow up to 6 business days for your return to be inspected and processed.

If your return is approved after inspection, your refund will be issued to your original payment method. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please submit a request through our website as soon as possible. We may request photos or additional information to help us review the issue.

Non-Returnable Items

Items that have been used, installed, altered, or damaged after delivery are not eligible for return.

Custom or special-order items, clearance/final sale items, and pool chemicals are also non-returnable unless the item arrived damaged, defective, or incorrect.

If you have any questions regarding your return or refund, please contact us at info@perfectpoolproducts.com.