Return Policy

At PerfectPoolProduct, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our return policy is designed to ensure a hassle-free experience. Please read the following guidelines regarding returns:

Eligibility for Returns

Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund.
Condition: Items must be in their original packaging and in new, unused condition. We cannot accept returns for products that have been used, installed, or damaged after delivery.
Exceptions: Custom orders, final sale items, and certain pool products like chemicals and replacement parts are non-returnable unless they are defective or damaged upon receipt.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at [support email or phone number] with details and photos of the issue. We will arrange for a return, replacement, or refund, depending on the situation.

Return Process

Contact Us: Please reach out to our customer service team at [support email/phone] to initiate a return. You will receive a Return Authorization Number (RA#).
Prepare the Package: Repack the product in its original packaging, including all accessories and documentation.
Shipping: Once your return is approved, we will provide you with a return shipping label. Simply affix the label to your package and drop it off at your nearest shipping location.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days. Shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [support email/phone].

Non-Returnable Items

Pool chemicals
Customized or special order items
Replacement parts that have been installed
Clearance or final sale items