Refund policy

We offer a 30-day return window. You have 30 days from the day you receive your item to request a return.

How to request a return

Sign in to your account at perfectpoolproducts.com with the email address you used at checkout (we will email you a one-time sign-in code, no password needed), then open your order.
Click Request return and choose the item(s) and the reason for the return.
Upload clear photos of the item from several angles (front, back, sides, and any labels or part numbers). Requests without photos cannot be reviewed.

We review every request and email you our decision with return instructions and the return address. Please do not ship anything back until your return has been approved. Items sent back without an approved return request cannot be accepted.

Wrong, damaged, or defective items

Please inspect your order as soon as it arrives. If we shipped you the wrong item, or the item arrived damaged or defective, request a return within the 30-day window and include clear photos from several angles showing the item, the issue, and any labels or part numbers. We may ask for additional photos before approving the request.

Once our review confirms the problem: there is no restocking fee, we cover return shipping (we will email you a prepaid return label with your approval), and original shipping charges are refunded. The eligibility conditions and non-returnable list below do not apply to wrong, damaged, or defective items, including special-order and final-sale items.

Eligibility

For all other returns, the item must be unused, uninstalled, in the same condition you received it, and in its original packaging.

Restocking fee

Approved returns are subject to a 15% restocking fee, deducted from your refund. No restocking fee applies if we shipped the wrong item or the item arrived damaged or defective.

Return shipping

You pay return shipping costs, except when we shipped the wrong item or the item arrived damaged or defective. We recommend a trackable shipping service, since we cannot issue a refund for a return we do not receive. Original shipping charges are non-refundable, except for wrong, damaged, or defective items.

Non-returnable items

Items that have been installed, used, or damaged after delivery
Pool and spa chemicals, reagents, and test solutions once opened, and any hazardous materials
Special-order or custom items
Items marked final sale, and gift cards

If you are unsure whether your item can be returned, contact us before you request a return.

Exchanges

The fastest way to get the item you need is to return the item you have and, once the return is approved, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. Approved refunds, minus any restocking fee that applies, are issued to your original payment method within 10 business days after we receive and inspect your return. Your bank or card company may take additional time to post the refund.

If a returned item does not meet this policy, we will contact you and can ship it back to you at your cost; no refund is issued for that item.

If more than 15 business days have passed since we received your return, contact us at info@perfectpoolproducts.com.

Questions

For any questions about returns, contact us at info@perfectpoolproducts.com.